Well, it seemed like a good idea at the time — update the work Mac to OSX 10.5 to take advantage of the new features, particularly Spaces (the virtual desktop manager) and Time Machine, the automatic backup engine.
Aha, ha ha, silly me.
I use Adobe’s Creative Suite 2 to do most of my work. This includes the big three tools: Photoshop, Illustrator and InDesign. PS is great for bitmap hacking; AI is a nonpareil vector editor, and ID is a pretty damn good page layout program. CS2 is one version down from CS3, the current release, but CS3 didn’t do much for adding features so much as it changed the way a lot of the tools functioned, making them more accessible to relative novices.
Oh, I also use Acrobat 7 to print to PDF, because when your work is sent to press, that’s generally the format desired.
Imagine my surprise when, after finishing the 10.5 upgrade, InDesign began behaving like it was running on Windows, complete with random crashing and unpredictable printing behavior — by which I mean that sometimes a document would print, and other times the exact same document would not print. OSX Leopard: Bad, bad kitty!
Imagine my further surprise when I learned this is not only a known issue, but Adobe isn’t going to do anything about it. CS2 is officially not supported any longer, which means that if you want to run your CS apps on 10.5, you are forced to purchase the upgrade to the tune of $1,600.
Yes, that’s one thousand, six hundred dollars, US, for an upgrade to get damned little in terms of improved functionality — and as Adobe admits, damned little reliability on 10.5 anyway. There are still crash issues. They still haven’t worked out the bugs yet.
Even the most basic tool, printing to PDF, fails on 10.5, and Adobe doesn’t see a buigfix release coming out until sometime in January.
So I spent the day today doing the only thing I could do: Rolling back to an OSX 10.4 install, removing 10.5 entirely from the Mac.
There are ample fingers to point here, but I think a lot of blame can be put on Apple for this for so fundamentally altering the structure of their OS that a version upgrade destroys all crucial functionality on a prominent, common and expensive suite of professional publishing tools; and on Adobe for refusing to support legacy users in the name of, apparently, making a few more mansion payments possible for their board of directors.
If I seem a bit miffed, I am. I actually felt betrayed by both Apple and Adobe on this one. This is extremely poor engineering and inexcusably bad customer service, and it’s going to be one hell of a long goddamn time before I decide to upgrade either my OS or my CS apps. These guys need to stop taking cues from Microsoft or they’re going to be in for one hell of a surprise.
No related posts.
Related posts brought to you by Yet Another Related Posts Plugin.